Incident Management

Move your organization from Incident Resolution to Incident Management by managing the full life-cycle of your incidents with complete visibility and full audit trail
Increase your customer satisfaction level significantly by creating transparency and consistency in your problem resolution processes by managing the incident and the customer in one flexible system that brings together all aspects of problem resolution.

Record, track and trend incident data to help your team become more efficient and more proactive.

Empower your IT Operations Management team with the right tools by embedding within our Incident Management solution all the necessary pre-configured best practices such as Service Level Agreements, Automated ITIL Processes, Automated Email Notification, Self Service Options and many more

The solution’s feature set includes:

  • Report and track incidents
  • Manage investigations
  • Review and approve incident resolution
  • Monitor the status of incidents
  • Mobile view
  • Change request management
  • Purchasing, procurement and supply chain management
  • Service request and service catalogue
  • Comprehensive and customizable reporting capability
  • Email and SMS notifications
  • Full workflow and routing capabilities
  • Web services integration capabilities