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Workflow Automation

our product

Workflow Automation

EFFICIENT AND COMPLIANT

Workflows should be automated whenever possible for numerous reasons, including to achieve faster operations and to increase the efficiency and accuracy of automated tasks.
Workflow automation enables Enterprise organization achieve faster time to market, faster operations and to increase the efficiency and accuracy of automated tasks among other benefit highlighted below:

  • Savings. Increased productivity generates cost savings.
  • Visibility.The workflow mapping that's used to program automation software creates visibility into the processes being automated. That gives an organization a top-down view of its workflows that can help it remove outdated or redundant tasks that drain time and resources.
  • Communication. That increased visibility in turn can improve employee and interdepartmental communication and coordination, further enhancing efficiency and eliminating bottlenecks.
  • Customer service advantages. By automating responses to customer inquiries, organizations can improve customer service and customer satisfaction. Of the nearly 300 executives surveyed for the 2021 Global Customer Success Survey from software maker SmartKarrot, 84% said automation is important or extremely important for their customer service operations.
  • Product quality. With human error eliminated, overall product quality improves.
  • Performance tracking. By digitalizing the tasks within a workflow, automation can track performance of the workflow from end to end. This enables an organization to easily review how well its business operates.

Benefits of workflow automation include the following:

  • reduced workflow cycles;
  • less need for manual labor and handling of products;
  • better adherence to compliance rules and regulations;
  • more visibility into workflow tasks;
  • increased ability to identify and remove operational bottlenecks;
  • optimized customer experience, satisfaction and service;
  • improved employee satisfaction, resulting from the elimination of repetitive tasks;
  • real-time insights provided by workflow analysis tools such as dashboards and key performance indicators (KPIs);
  • opportunities to engage in the continual improvement of workflows due to the increased operational insights;
  • better workload management due to the increased operational insights;
  • better internal and external communications and coordination;
  • more accountability for who is responsible for what because each step in the business workflow is clearly assigned;
  • more employee time for high-value tasks;
  • increased productivity;
  • lower operational costs;
  • higher workflow accuracy as automation removes the potential for human error;
  • improved ability to scale because workflow automation can be adjusted as demand goes up and down;
  • more efficient task management, with the inclusion of dashboards, calendars and other tools that can be made available through workflow automation software tools.
Workflow Automation Examples

Below are four examples of tasks that workflow automation can handle:

  • organizing document approval and signing;
  • moving employees, partners and customers through processes;
  • facilitating invoicing and other accounting- and sales-related processes;
  • responding to customer inquiries and requests.List Item