EFFICIENT AND COMPLIANT
Why Digitize Complaint Management Now?
COMPLAINT MANAGEMENT = CUSTOMER SUCCESS
A customer complaint means any written, digital, or oral communication that alleges deficiencies related to the identity, quality, durability, reliability, safety, effectiveness, and performance of a device after it is released for distribution.
Digital complaint management is designed to optimize customer success, satisfaction, and retention.
EXTREME CONFIGURABILITY DESIGNED TO FIT YOUR NEEDS
Most organizations operate with unique processes that are difficult for point solutions to address. A customer complaints management system must facilitate regulatory compliance and yet adapt and address unique requirements to positively impact operations. A highly configurable system enables organizations to enable continuous improvement that improves product quality and customer success. Go beyond compliance by leveraging a configurable customer complaint management system designed for your organization.
The Intellect CAPA Analytics console offers a dynamic and real-time report on all CAPA activities created, in progress, and closed by the user. Analytics and charts are provided on a company level providing valuable into all corrective actions by year, location, classification, complaint disposition, and escalations to nonconformances and CAPAs.